Refund and Returns Policy

Last updated: [Date]

1. Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.jenvora.store. By making a purchase, you agree to comply with this policy.

2. Return Eligibility

2.1 Timeframe for Returns

Items may be returned within 30 days of the original purchase date, provided they are in original condition, unworn, unwashed, and with all tags attached.

2.2 Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged due to customer misuse

3. Return Process

3.1 Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (614) 307-6797with your order number and reason for return. You will receive instructions for returning the item.

3.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

4. Refunds

4.1 Processing Time

Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to your original payment method.

4.2 Refund Amount

Refunds will include the purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently offer exchanges for defective or damaged items only. Contact [email protected] to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (614) 307-6797. We will arrange for a return and replacement at no additional cost.

7. Customer Responsibilities

You are responsible for:

• Ensuring return items are in original condition
• Following proper return procedures
• Providing accurate contact and order information
• Securing return shipments appropriately

8. Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1 (614) 307-6797
• Address: 2092 Southeast Jefferson Boulevard, Columbus, Ohio 43251, United States

9. Policy Changes

https://www.jenvora.store reserves the right to modify this policy at any time. Changes will be effective upon posting to the website.

10. Legal Disclaimer

This policy does not affect your statutory rights. All terms are subject to applicable laws and regulations.