Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.jenvora.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (614) 307-6797. You will receive instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.

Refund Method

Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Customer Responsibilities

You are responsible for ensuring return items are properly packaged to prevent damage during shipping. We are not responsible for items lost or damaged in return transit.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (614) 307-6797
• Address: 2092 Southeast Jefferson Boulevard, Columbus, Ohio 43251, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date.